Privacy Policy

We collect the information you give us directly. That includes your name, phone number, email address, and service address when you request a quote or book an electrical panel upgrade.

We also collect details about your project, such as the age of your panel, the amperage you need, and any issues you're experiencing. If you contact us by phone, we may keep notes about the conversation to help our technicians serve you better.

When you visit our website, we automatically collect some technical information. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand what visitors find helpful.

We use your information to schedule your panel upgrade, provide accurate quotes, and keep you informed about your project. If you ask us a question, we use your contact details to answer it.

We also use your information to improve our services. For example, if many customers ask about a certain panel brand, we may stock more of those parts. We may send you occasional updates about your appointment or follow-up service reminders, but only if you've asked to hear from us.

We do not sell your personal information to anyone. We use it to run our business and serve you well.

Our website uses cookies - small text files stored on your device - to remember your preferences and understand how people use our site. For example, cookies help us see which pages are most popular so we can make them better.

You can control cookies through your browser settings. If you turn them off, some parts of our website may not work as smoothly, but you can still contact us by phone to get the service you need.

We use third-party analytics tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you personally.

We may also use third-party scheduling or messaging tools to help manage appointments and communicate with you. These providers only receive the information needed to perform their specific service, and they are required to protect it.

We share your information only when it's necessary to complete your project or run our business. That may include sharing your address and project details with our licensed electricians and suppliers so we can order the right panel and get the job done.

We may also share information if the law requires it, such as in response to a court order or to protect the safety of our team or others. We never rent or sell your personal information to marketers.

We keep your information for as long as we need it to provide services and meet our legal and business obligations. For example, we keep project records for a reasonable period after your panel upgrade so we can honor our warranty and answer any follow-up questions.

When your information is no longer needed, we securely delete or anonymize it.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and using trusted service providers.

No method of transmission over the internet is 100% secure, but we work hard to keep your data safe. If you ever suspect a problem, contact us right away at (252) 701-2054.

You have the right to ask us what personal information we have about you, and to request a copy. You can also ask us to correct or delete your information, or to stop using it for certain purposes.

To make a request, just call or email us using the contact details below. We'll respond promptly and help you however we can.

Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

If you have questions about this Privacy Policy or how we handle your data, we're here to help. Call us at (252) 701-2054, or reach out through our website.

You can also write to us at: Rocky Mount Panel Pros, Rocky Mount, NC.